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Terms & Conditions

Effective date: May 2026
These Terms and Conditions (Terms) govern your access to and use of the website located at www.kango.services (the Website) and any quote requests or enquiries made through it. The Website is operated by Kango Facility Services (ABN 85 680 863 932) of Victoria, Australia (Kango, we, us or our).
By accessing or using the Website, you agree to be bound by these Terms. If you do not agree, you must not use the Website.

1. Scope of these Terms

These Terms govern your use of the Website only. Any cleaning, facility, or maintenance services we provide to you are governed by a separate written agreement (the Kango Facility Services Agreement) entered into between you and Kango at the point of engagement. In the event of any inconsistency between these Terms and a signed services agreement, the signed services agreement prevails in relation to the services it covers.

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Information on the Website, including service descriptions, indicative pricing references, FAQs, and marketing material, is provided for general information only. It does not constitute an offer capable of acceptance, a quote, or a binding contract for services.

2. Eligibility and use

By using the Website you confirm that:

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  • You are at least 18 years of age, or are using the Website under the supervision of an adult.

  • You have the legal capacity and authority to enter into these Terms, and where you are acting on behalf of a business or organisation, you are authorised to bind that entity.

  • You will use the Website only for lawful purposes and in accordance with these Terms.

3. Quote requests and enquiries

The Website allows you to request a quote or submit an enquiry. When you submit a quote request or enquiry:

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  • You agree that the information you provide is true, accurate and complete to the best of your knowledge.

  • You consent to Kango contacting you using the contact details you provide, including by phone, email, SMS, or messaging platforms such as WhatsApp.

  • Any quote we subsequently provide is an invitation to treat, not an offer. A binding services contract is only formed once a written services agreement is signed by both parties or written acceptance of a quote is provided in accordance with that quote's terms.

  • Quotes are valid for the period stated on the quote, or for thirty (30) days from the quote date if no period is specified.

4. Acceptable use

You must not:

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  • Use the Website in any way that breaches any applicable law or regulation.

  • Submit false, misleading, defamatory, or fraudulent information through any form on the Website.

  • Use the Website to transmit viruses, malware, or any other harmful code.

  • Attempt to gain unauthorised access to the Website, any related systems, or any account, server, or network connected to the Website.

  • Use any automated system, including robots, spiders, or scrapers, to access the Website or collect content from it without our prior written consent.

  • Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Website or its content for any commercial purpose without our prior written consent.

5. Intellectual property

All content on the Website, including text, graphics, photographs, video, logos, icons, brand names, the "Kango" name and mark, and the underlying code, is owned by or licensed to Kango and is protected by Australian and international intellectual property laws.

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You are granted a limited, non-exclusive, non-transferable, revocable licence to access and view the Website for your personal or internal business purposes. No other rights are granted to you. You must not modify, copy, reproduce, republish, upload, post, transmit, distribute, or create derivative works from any part of the Website without our prior written consent.

6. Third-party links and platforms

The Website may contain links to third-party websites, social media platforms, or messaging services (including but not limited to Facebook, Instagram, TikTok, WhatsApp, and Google). These links are provided for convenience only. We do not endorse, control, or accept responsibility for the content, products, services, privacy practices, or terms of any third-party website or platform. Your use of any third-party website or platform is at your own risk and subject to that third party's terms and policies.

7. Privacy

Your privacy is important to us. Our collection, use and disclosure of personal information is governed by our Privacy Policy, available at www.kango.services/privacy-policy. By using the Website you acknowledge that you have read and understood our Privacy Policy.

8. Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable law that cannot lawfully be excluded, restricted or modified.

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Where Kango is permitted by law to limit its liability for a breach of a non-excludable guarantee, our liability is limited, at our option, to the supply of the services again or the payment of the cost of having the services supplied again.

9. Website disclaimer

To the maximum extent permitted by law, the Website is provided on an "as is" and "as available" basis. We do not warrant that:

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  • The Website will be available at all times or free from errors, interruptions, or defects.

  • The information on the Website is accurate, complete, current, or fit for any particular purpose.

  • The Website is free from viruses or other harmful components.

 

You access and use the Website at your own risk. You should not rely solely on information published on the Website. For decisions affecting your business or facility, you should request a formal quote and obtain advice specific to your circumstances.

10. Limitation of liability

To the maximum extent permitted by law, and subject to section 8 (Australian Consumer Law), Kango is not liable to you for any indirect, incidental, special, consequential, or punitive loss or damage, including loss of profit, revenue, business, opportunity, goodwill, data, or anticipated savings, arising out of or in connection with your access to or use of the Website, even if we have been advised of the possibility of such loss or damage.

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Where our liability cannot lawfully be excluded but may be limited, our total aggregate liability to you arising out of or in connection with your use of the Website is limited to one hundred Australian dollars (AUD $100).

11. Indemnity

You agree to indemnify and hold harmless Kango, its directors, officers, employees, contractors and agents from and against any claim, loss, damage, liability, cost or expense (including reasonable legal costs) arising out of or in connection with:

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  • Your breach of these Terms.

  • Your misuse of the Website.

  • Your breach of any applicable law or the rights of any third party.
     

This indemnity does not apply to the extent that the loss or damage is caused by our negligence or wilful misconduct.

12. Suspension and termination

We reserve the right, at our sole discretion and without notice, to suspend, restrict, or terminate your access to all or part of the Website at any time, including where we reasonably believe you have breached these Terms or applicable law. Termination does not affect any rights or obligations that accrued before termination.

13. Changes to these Terms

We may update these Terms from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The latest version will always be published on the Website with an updated effective date. Your continued use of the Website after changes are published constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically.

14. Governing law and jurisdiction

These Terms are governed by the laws of the State of Victoria, Australia. You and Kango submit to the exclusive jurisdiction of the courts of Victoria and the courts competent to hear appeals from those courts in respect of any dispute arising out of or in connection with these Terms or your use of the Website.

15. General provisions

  • Severability. If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect.
     

  • No waiver. Our failure to enforce any provision of these Terms is not a waiver of that provision or our right to enforce it later.
     

  • Entire agreement. These Terms, together with our Privacy Policy and any signed services agreement, constitute the entire agreement between you and Kango in relation to your use of the Website.
     

  • Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations to a related entity or successor business.
     

  • Force majeure. We are not liable for any failure or delay in performing our obligations under these Terms where the failure or delay is caused by events beyond our reasonable control, including natural disasters, pandemics, strikes, internet outages, or government action.

16. Contact Us

If you have any questions about these Terms,

please contact us:

 

Kango Facility Services

Email : team@kango.services

Phone : 0466 551 112

Website : www.kango.services

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