Frequently Asked
Questions
Kango Facility Services provides reliable commercial and facility cleaning across Melbourne. We work with offices, medical centres, industrial sites, aged care facilities, restaurants, and more delivering consistent results through trained staff, structured processes, and a genuine commitment to quality.
General Cleaning & Compliance FAQs
Yes - every Kango team member holds a current police clearance and we carry full public liability insurance. We operate in complete compliance with Australian Workplace Health & Safety (WHS) standards, so you have total peace of mind when our team is on-site.
No. Kango arrives fully equipped with all commercial-grade cleaning products, equipment, and consumables. We supply everything needed to complete the job to a professional standard — nothing is required from you.
Absolutely. We use industry-approved, non-toxic cleaning products that are safe for people and premises. For sensitive environments like medical centres and aged care facilities, we apply infection-control grade disinfectants that meet Australian standards.
We get it right, or we come back and fix it — no arguments. If a clean doesn't meet the agreed standard, contact us and we'll return promptly to rectify the issue. Your satisfaction is built into our service agreement.
We use structured site-specific checklists, trained supervisors, and regular inspection cycles to maintain consistent results. You shouldn't need to manage us - our systems are designed to keep quality stable without the client having to follow up.
Yes. Our teams are trained in the infection control protocols and hygiene requirements specific to healthcare and aged care environments. We understand that in these settings, cleaning is part of resident care - not just a background task.
Scheduling & Operations FAQs
Yes - we offer flexible scheduling including early mornings, evenings, and weekends. Most of our clients prefer after-hours cleaning to avoid disruption to their staff and daily operations. We work around your hours, not the other way around.
Yes. We're experienced working in live, occupied environments. Our team is trained to be discreet, professional, and respectful of your staff's workspace and workflow — so cleaning happens around your business, not against it.
We have established key management and after-hours access protocols. All staff are police-cleared, and we work within the specific building rules and security requirements of each site. Your premises are handled with full responsibility and discretion.
Kango services businesses across Greater Melbourne, including the CBD, inner suburbs, and surrounding industrial and commercial areas. Not sure if we cover your location? Get in touch and we'll confirm quickly.
In most cases, we can complete a site assessment and begin service within a matter of days. We'll assess your facility, develop a tailored scope of works, and provide a clear quote — usually within 48 hours of your initial enquiry.
Simply contact us through our website or by phone and we'll arrange a site walk or consultation at no cost. We'll then put together a detailed, itemised proposal specific to your facility — with no hidden fees or surprises.
Commercial & Office Cleaning FAQs
A standard office clean typically covers emptying bins, dusting and wiping all surfaces and desks, vacuuming carpets, mopping hard floors, and thoroughly cleaning and sanitising kitchenettes, breakrooms, and restrooms. We also tailor checklists to your specific facility - no one-size-fits-all approach.
Office cleaning is a specialised type of commercial cleaning focused on business workspaces. Commercial cleaning is the broader category - covering offices, warehouses, medical centres, industrial sites, aged care facilities, and restaurants. Kango delivers both, with trained teams for each environment.
Most Melbourne offices benefit from cleaning 3–5 times per week depending on size, foot traffic, and occupancy patterns. High-use facilities like medical centres and restaurants typically require daily cleaning. We'll recommend the right frequency during your site assessment.
We offer flexible arrangements to suit your business - including ongoing scheduled contracts and periodic deep cleans. We don't believe in locking clients in against their will. We earn your business through consistent quality, not fine print.
Standard cleaning covers routine maintenance - bins, surfaces, floors, and bathrooms. A deep clean goes further: high-touch points, behind fixtures, vents, grout, carpet treatment, and detailed sanitising of kitchens and restrooms. We recommend a periodic deep clean every 1–3 months alongside regular maintenance cleans.
Pricing depends on your facility size, scope of work, and cleaning frequency. We provide clear, itemised quotes - no hourly guesswork or hidden charges. Reach out for a free site assessment and we'll give you a precise figure based on your actual needs.
