Privacy Policy

Effective date: May 2026

This Privacy Policy applies to www.kango.services and all services provided by Kango Facility Services.

1. Introduction

Kango Facility Services ("Kango", "we", "us", or "our") respects your privacy and is committed to protecting the personal information we collect, hold, use and disclose.

This Privacy Policy explains how we manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, contacting us, or engaging our cleaning services, you consent to the collection and use of your personal information as described in this Policy.

2. Who We Are

Business name : Kango Facility Services

ABN : 85 680 863 932

Registered in : Victoria, Australia
Privacy contact : team@kango.services | 0466 551 112

3. Information We Collect

3.1 Personal information

We collect personal information that is reasonably necessary to provide our services and operate our business. The types of personal information we typically collect include:

Name, job title and position
Business name and contact details
Email address and phone number
Postal and business address
Information you provide in enquiries or quote requests
Any other information you choose to provide to us

3.2 Operational and site information

Where you engage Kango to provide cleaning services, we may also collect:

Premises access information (entry instructions, alarm codes, key handling protocols)
Site-specific cleaning requirements and schedules
Photographs of premises, including before-and-after images captured through the Kango app for the purpose of documenting cleaning standards
Cleaning logs, checklists and reports generated during the delivery of services
Issue reports and feedback submitted via the Kango app or other channels
Compliance evidence required for industry-specific reporting (for example, NQS, AS/NZS, AGPAL, VGCCC, NDIS)

3.3 Information we do not collect via the website

Our website collects information through contact forms and quote requests only. We do not process payments through the website, do not collect credit card or bank account details online, and do not require users to create accounts to use the public-facing site.

4. How We Collect Information

We collect personal information in the following ways:

Directly from you when you complete contact forms or quote requests on our website
When you contact us by phone, email or in person
When we meet with you for a walkthrough or quote at your premises
Through the Kango app, where you or your staff log issues, view cleaning records, or upload information
From referral partners, where you have consented to your details being shared with us
From publicly available sources (for example, business directories, ABN registers, professional networking platforms) when researching potential business relationships

5. Why We Collect Your Information

We collect, hold and use your personal information for purposes that include:

Responding to enquiries and providing quotes
Negotiating, entering into and performing service agreements
Delivering cleaning services and managing the day-to-day operation of those services
Providing access to and operating the Kango app
Generating cleaning logs, compliance documentation and reports for clients
Managing client relationships, including communications and account management
Issuing invoices and managing payments
Improving our services, training our staff, and developing our systems
Marketing and business development, where you have not opted out
Complying with our legal, regulatory and insurance obligations

6. Who We Share Information With

Kango treats your personal information as confidential. We only share it where it is necessary, lawful and consistent with this Policy.

The categories of parties we may share information with include:

Kango staff and authorised contractors who require access to perform their roles
Sub-contractors engaged from time to time to deliver services on our behalf, where they are bound by confidentiality and privacy obligations
Third-party service providers who support our operations (for example, accounting providers, IT providers, the Kango app technology provider, communications providers)
Insurers and professional advisers where relevant to a claim or matter
Government agencies, regulators, courts, or enforcement bodies where required or authorised by law
A purchaser or potential purchaser of all or part of our business, on appropriate confidentiality terms

We do not sell your personal information to any third party.

7. Client Business Information and Site Access

Where Kango is engaged to clean a commercial premises, our staff and contractors may have access to your site, your business operations, and incidental information about your employees, customers or visitors. We treat all client business information as confidential and only use it for the purpose of delivering the contracted services.

Specifically:

Kango staff are trained to maintain confidentiality of all information they encounter at client sites
Photographs taken at client premises are used only for documenting cleaning standards, training Kango staff (with identifying information removed where reasonably practical), and providing evidence of work performed to the client
Cleaning logs and records relating to a client are made available to that client through the Kango app or by request
Where the client is bound by industry-specific privacy obligations (for example, AGPAL, NQS, NDIS Practice Standards, or specialist clinical environments), Kango will support compliance by handling information consistently with the client's own privacy and confidentiality requirements

8. Storage and Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure.

Our measures include:

Restricting access to personal information to authorised staff and contractors
Using secure email and cloud-based business systems with industry-standard encryption
Storing physical records (where applicable) in secure premises
Training staff on privacy obligations and confidentiality
Reviewing our security measures from time to time

No method of transmission over the internet or method of electronic storage is completely secure. While we take reasonable precautions, we cannot guarantee the absolute security of your information.

9. How Long We Keep Information

We keep personal information only for as long as is reasonably necessary to fulfil the purposes for which it was collected, to meet our legal and regulatory obligations, or to resolve disputes. When information is no longer required, we take reasonable steps to delete, de-identify or securely destroy it.

10. Kango App Data

The Kango app is used by Kango staff to record cleaning activity, capture photos of completed work, log issues, and provide real-time reporting to clients.

The app collects:

Cleaning activity records (time, location, tasks completed)
Photographs of cleaned areas, before-and-after evidence
Issue and incident reports raised by Kango staff or clients
Notes and observations relating to the site

Clients can access records relating to their own sites through the app. Kango does not share one client's data with another client. App data is hosted on secure cloud infrastructure with access restricted to authorised personnel.

11. Website Cookies and Tracking

Our website may use cookies and similar technologies to improve user experience and collect anonymous analytics about how the site is used. We may use tools such as Google Analytics. Anonymous data collected includes information such as your approximate location, browser type, pages visited and time spent on the site.

You may disable cookies in your browser settings. Doing so may affect how some parts of the website function.

12. Direct Marketing

From time to time, we may send you information about our services, industry updates, or business communications that we believe will be of interest to you. You can opt out of direct marketing at any time by:

Replying to any marketing email with "unsubscribe"
Emailing team@kango.services with the subject "Opt out"
Calling us on 0466 551 112

13. Your Right to Access and Correct Information

You have the right to request access to the personal information we hold about you, and to ask us to correct any information that is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, contact us at team@kango.services. We will respond within a reasonable time and may need to verify your identity before providing access. There is no charge for making a request, but a reasonable fee may apply where significant work is required to locate or compile the information.

14. Cross-Border Data Transfers

Some of our technology service providers (for example, cloud hosting and email providers) may store data on servers located outside Australia. Where this is the case, we take reasonable steps to ensure that overseas recipients handle personal information in accordance with the Australian Privacy Principles or substantially similar protections.

15. Complaints

If you believe we have not handled your personal information in accordance with this Policy or the Australian Privacy Principles, please contact us first so we can address your concerns directly:
Email : team@kango.services
Phone : 0466 551 112
Response time : We will acknowledge your complaint within 7 days and aim to resolve it within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992
Post: GPO Box 5288, Sydney NSW 2001

16. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. The latest version will always be available at www.kango.services. We encourage you to review this Policy periodically.

17. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Kango Facility Services

Email : team@kango.services

Phone : 0466 551 112

Website : www.kango.services